Type Column

Type column defines the type of chat widget to load in the chat flow. We support multiple Types and also add new options regularly. Here is a list:

  1. Dialogue – Simple text message
  2. Button – In-chat button that routes to other chatflows
  3. SendEmail – Sends chatlog to a particular email along with the information collected.
  4. User Input Types:
    1. Text-<var> – Asks for the user’s input (text)
    2. Phone-<var> – Asks for user’s phone number as input
    3. Email-<var> – Asks for user’s email address as input
    4. Number-<var> – Asks for a numeric value as an input
    5. Date-<var> – Asks for a date as an input
    6. URL-<var> – Asks for a URL as an input
  5. User Input Widgets:
    1. TextWidget-<var> – Same as Text-<var> but uses an in-chat widget for better chatting experience
    2. PhoneWidget-<var> – Same as Phone-<var> but uses an in-chat widget for better chatting experience
    3. EmailWidget-<var> – Same as Email-<var> but uses an in-chat widget for better chatting experience
    4. NumberWidget-<var> – Same as Number-<var> but uses an in-chat widget for better chatting experience
    5. DateWidget-<var> – Same as Date-<var> but uses an in-chat widget for better chatting experience
    6. URLWidget-<var> – Same as URL-<var> but uses an in-chat widget for better chatting experience
  6. FAQ_Q-<qid> – Used to add potential questions that a user may ask
  7. FAQ_A-<qid> – Used to define answers to the questions mentioned via FAQ_Q-<qid>
  8. Synonym-<word> – Used to define synonyms or words within FAQ for better matching of questions with answers.
  9. Fallback – Jump to a chatflow if the typed query doesn’t match any of the FAQs.
  10. timeout_agent – Jump to a chatflow if Human agent didn’t answer the chat, is away or offline.