Agent Timeout

timeout_agent – The format for this type is timeout_agent-. It is also a special type which is used to define the id of the row from which the conversation would continue if the human agent doesn’t respond for defined X seconds.

Once the bot has connected to a Messaging Platform, it will wait for X seconds for the human to respond. If not then it will continue the flow from the ID specified in the Goto column.

If the human agent responds in the meantime then the bot will stop the flow and human agent will complete the conversation.

Example:

IDTypeTextGoto
7.1DialogueSeems like all agents are busy right now. We promise to contact you as soon as possible.1
timeout_agent-107