The format for this type is FAQ_Q-
Note that qid is different from the ID in the ID column and can be anything.
By having multiple FAQ_Q rows with the same qid, you can specify different variations of asking the same question. Similarly if multiple FAQ_A rows are specified with the same qid, bot will randomly select an answer and show it to the user.
|FAQ_Q-1||What can you do ?|
|FAQ_Q-1||Who are you ?|
|FAQ_A-1||I am news-alert-bot. I can message you latest news alerts throughout the day.||2|
|FAQ_Q-2||I would like to talk to a human|
|FAQ_Q-2||Talk to a Human||2|
|FAQ_A-2||Connecting to a human. Please stay online.||Human|