Synonyms can be used to improve upon the accuracy of the FAQ part of the chatbot. It is used to specify the synonyms of a word with the following format: Synonym-. In the text field you can specify the comma separated synonyms of the word.

By adding the synonyms one can answer the questions asked by the user that don’t really match the questions fed by you. This way, your bot can identify the intent and provide the right answer even when the question asked is not an exact match.


ID Type Text Goto
Synonym-human human, agent, person, real person, real human, someone real
Synonym-booking booking, reservation, accommodation, book a room, book an accommodation
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