Request Demo

Connecting to Human Agent

This one is similar to Goto mentioned before, but instead of a number, you can just write HUMAN.

The chat is directed to the human using this command. The logs of the bot’s conversation are sent as the first message and a human agent can take over the conversation from there.

Example:

ID Type Text Goto
5.4 Dialogue Alright. Please stay online while I transfer to a Human agent Human