Make a Phone Call

Chatbots can launch a telephonic conference call between 2 or more phone numbers. As soon as the flow of conversation reaches ‘Conference’, a conference call is started using Twilio service. When publishing your bot that uses ‘Conference’ tag for the first time, Bot builder will automatically ask you for Twilio Credentials (Account SID and Auth Token, you can get these here).

Example:

IDTypeTextGoto
5.1DialogueConnecting you with one of our executives. You will get a phone call now.
Conference-”,”
Conference-+12223334444“+14445556666″,”+17778889999”

You can also use a variable value captured by the bot to create a conference call, if you are trying to create a conference call with an active user it will go like this:

Example:

IDTypeTextGoto
5.1DialogueConnecting you with one of our executives. You will get a phone call now.
Conference-{{vars.Phone}},”
Conference-+12223334444{{vars.Phone}},”+17778889999″

Note:
1. It is important to mention the phone number you have already bought in your Twilio Account to let Twilio make this call. If you have not bought a Twilio Phone number yet, you can buy one here.
2. Make sure the Voice Conference Call settings are Set to Agent Conference (Default is Twilio Conference). You can set it here.