Engage with Customers directly from Mattermost
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How to integrate Website live chat with Mattermost?
Omnichannel Chat Support
Create the ultimate customer-centric experience by engaging them where they are proactive i.e Everywhere and build customer service experience that takes your brand to sky.
Easily integrate chat to your website
Hybrid chat is your complete customer care system that easily integrates into your website with your Mattermost account. With powerful and fast messaging of Mattermost, never turn any visiter unanswered.
Anyone from Team pick the conversation
Moment new chat sessions are initiated, Hybrid.chat creates a dedicated channel for each conversation. Whole team will be notified and, and any of the team members can join in the conversation at any time.
Answer the customer’s or prospect’s queries quicker, be more productive, and save your precious time using canned responses for Mattermost. Hybrid.Chat enables you to save unlimited canned responses, control the conversation flow, add user details automatically for personalisation, and save multilingual responses- all from your Google sheets and Mattermost.
Sync with your email list
With Hybrid.Chat you can engage web visitors and potential clients via Live chat powered by Mattermost but also integrate it with any database to store email leads using Zapier or export a simple spreadsheet.
Features You Would Love
Hybrid.Chat has curated some cool features to help you enhance your customer support and automate lead generation.
Human + Bot Model
Address customer concerns through a Human + Bot model. The bot handles initial queries that are then taken further by humans as the conversation gets complex. Use simple spreadsheets to build a bot for your business.
Embed Widgets and Webpages
Simplify the user experience by embedding the required part of your website or third-party widgets easily into your chat flow. Give customers exactly what they need while chatting without making them scour through the website.
1000+ Software Integrations
Automate your workflow seamlessly by using Zapier and Webhooks to build software that communicates with other Apps. Easy integration helps you streamline business processes.
Try Hybrid.Chat completely FREE for 14 days
No credit card required. No strings attached.