• Chat WidgetNumber of chat widgets to increase your sales and ensure amazing customer service.
• Chat Automation with BotsCan chatbot guess what the user ‘s intent is and tailor automated responses to better suit the context.
• AgentsNumber of agents to ensure timely and swift response to your potential clients.
• Monthly ConversationsLet your users converse to their heart's content. Each time a user interacts with the bot it is counted as 1 conversation.
• Remove Hybrid.Chat BrandingRemove HybridChat branding for Whitelabel chat widgets.
• Chatbot templatesReady made chatbot templates to generate more leads.
• Cobot ExperienceChatbots that collaborate with Human Agents for better Query Resolution and User Experience.
• Canned ResponsesUnlimited Saved Responses that can be called by custom commands for use by Human Agents.

ChatFlow

• Concurrent SessionsTotal number of users with bot can interact simultaneously. users will not be able to to see the bot until one of the session slots gets free
• Custom CSSCustomize your chatbot’s style and look with Custom CSS. Modify fonts, chat windows, chatbot avatars and chat widgets.
• GeolocationKnow the location of the client you’re talking to.
• Welcome messagesYour online visitors can receive automatic welcome messages that will start a chat with an agent.
• Chatflow automationMake the first move and initiate a chat with a website visitor yourself.
• Text and ImagesMix and match text, images, and GIFs to create engaging experiences .
• ButtonsAdd premade buttons to get conversations more engaging and interactive chats.
• CarouselUse Carousels for navigation or to provide information in a more engaging format.
• A/B split MessagesSetup Multivariate Testing for chatbot responses to fine tune your flows.
• iFrame EmbedEmbed Inline Frame Elements in the chatbot window. Integrate the tools you use: Calendly, Google Calendar
• Mathematical functionsUse formulae to perform
• Spreadsheet queriesGoogle Sheets Integration to store and retrieve data collected by chatbots.
• File UploadUse the File Upload widget to accept files from users. Enrich your customer support flows or collect documents.
• Multi-SelectWidget that allows for multiple options to be selected. Create responsive and engaging forms.
• AutocompleteYour chatbot autocompletes your users’ input for time saving, better searches and better results.
• Regex FunctionsUse Regex Functions for matching intents and building FAQ chatbots.
• External Webpage parsingPull data in from any webpage. Create and maintain knowledge repositories using Google Sheets.
• Database queriesConnect with any MySQL database to store and retrieve data.
• O-authAllow users to login using Google Accounts. This saves you the need of remembering yet another password.
• Bot to bot ConversationsAllow different bot such as sales and marketing bot to communicate for seamless domain wise queries.
• Email transcriptsReceive emails with chat transcripts to review your conversations and improve it.

Publishing Options

• LiveChat WidgetService your website visitors instantly with Live Chat widgets.
• Landing pageFlexibility of being able to make bots on landing pages.
• Facebook pagesFlexibility of being able to make bots on Facebook pages.
• Direct Chat LinkShare a short link anywhere you wish and send the customers directly to the sales funnel.
• SMSFlexibility of being able to make bots on SMS.
• WhatsappFlexibility of being able to make bots on Whatsapp.
• WhatsApp WebProprietary WhatsApp Connector for Automation without WhatsApp Business API.

Integrations

• Slack or MattermostConnect with your customers seamlessly. Use your team’s messaging apps like Slack and Mattermost for LiveChat.
• E-commerce serviceIntegrations with eCommerce platforms like Shopify, WooCommerce, OpenCart, Prestashop, Magento and more.
• Zapier integration10,000+ ways to have your chatbot ‘talk’ to webapps or services with Zapier integration compatibility.
• External Webhook & API queriesThe chatbots are open to any API integrations and workarounds you can imagine.
• CRM IntegrationsSeamless integration of chat bots into your existing CRMs.

Support

• Knowledge BaseA collection of articles that you can use to learn the nuances of bot building and customer services.
• Customer Success ManagerA dedicated Customer success manager that will be responsible for the success of your bot and business.
• Technical assistanceHelp in set up as well as keep optimizing technical and programming centric tasks for your chat widget for the best results.
• Priority Call supportHelp in set up as well as keep optimizing your chat widget for the best results.
• On Demand FeaturesIf you want any custom feature to boost your success, we got you covered.