A well-written chatbot script is crucial for creating an engaging user experience. It is the foundation of your interactions with the customers and...
Conversational Marketing Blog
Customers want answers and they want them now. Emails are old fashioned. Customers need conversations, someone who listens to them. Hybrid.Chat shares its experience in Conversational marketing on this blog.
Multilingual Chatbots: A step towards vernacular marketing automation
Automation has transformed industries and it is indeed a revolutionary invention. Businesses no longer have to handle each query manually as bots...
SMS Bots: Benefits and Best Practices
SMS has long been a prevalent mode of communication but it seems to have taken a backseat due to the latest messaging apps. Commonly perceived as...
What is a WhatsApp Bot and How to Construct One?
WhatsApp is avidly used by over 2 billion users to stay in touch with their friends and family. It is a popular messenger that is easy to use and...
Why Live Chat Support is Ruling Customer Service?
Customers are clearly vouching for a live chat more than ever and to make the most of Live Chat you have to make smart choices about how it should be implemented.
The secret behind Universities embracing chatbots for college admissions
Chatbots have pierced into a variety of industries including education. Universities worldwide are using chatbots for college admissions, providing...
Surge in the use of Hybrid bot: Why is it a great idea?
The concept of Hybrid bot is trending in the customer service space. The customer expectations towards a business constantly evolve based on how...
What is Conversational Marketing and How to Leverage it?
What is Conversational Marketing? Conversational Marketing focuses on engaging and converting website visitors through conversations. It is...
Top 6 Customer Success Metrics You Must to Know About
Success is a relative concept. It has always been. You cannot compare your beginning with someone’s end. So is the case with business. While a happy...
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