Know who your chatbot is talking to


We just added a great feature that allows bot builders to know to whom they are talking to. You will see the chatlog emails something like this from now on (after updating your bot):

These are published as Global variables that you can call like other variables you define within the chat. You can use the same variables within your chatflow dialogue or pass this to webhook for further transactions.

Here is a list of these global variables:

Variable How to call in chat flow Example format
IP Address (IPV4) OR 2001:0db8:0000:0042:0000:8a2e:0370:7334 (IPV6)
IP Type ipv4 or ipv6
Country Name United States
Country Code US
Region Name California
Region Code CA
City Name Los Angeles
Zip Code 90001
Latitude 11.0123
Longitude 22.0123
Continent Name North America
Continent Code NA
Geoname ID 5368361
Capital Washington D.C
Native Language English
Language Code en
Country Calling code 1
Timezone Name America/Los_Angeles
Current Time 2018-03-29T07:35:08-07:00
Timezone code PDT
Country currency US Dollar
Currency code USD
Currency in Plural US Dollars
Currency Symbol $
Native Currency Symbol $
Use cases:
  • Lead generation: Knowing cities and countries from where most of the meaningful conversations are coming. You can use it to further your marketing campaigns in these regions.
  • Sales: Pushing enriched data in CRMs and HelpDesk softwares
  • Ecommerce store: Quoting price in native currency of the user
  • MultiLingual Chatbot: Offering to chat in the native language of the user

Nov 14, 2018 Update:
We added a new variable today for reporting the current URL from where the user initiated the chat.

Variable How to call in chat flow Example format
Current URL vars.GLOBAL.bot_url



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