Now, let your staff chat with your Facebook audience using Slack and Mattermost. As always, you can automate a lot of this using Chatbots you can build using simple spreadsheets.
So, your Facebook Page chat can:
- Engage with users automatically (with spreadsheet designed chatbots)
- Transfer chats to Human Staff over Slack or Mattermost
- Turn qualified leads into phone calls with your sales people
- Save leads to CRMs like Salesforce, Zoho, Hubspot and more
- Create tickets into softwares like Zendesk, Freshdesk or others.
Here is complete guide on how to set it up.