Variables
Hybrid.Chat has its own variable system. These variables can used to make calculations, store API responses or store User Input and can be called in subsequent parts of the Conversation Flow for various use cases.
Apart from these Variables, there are Global Variables that can be accessed by the Chatbot or Live Chat Widget as well.
Global Variables
There is a lot that the Chatbot or Live Chat Widget already knows about a person it is chatting with. These are published as Global variables that you can call like other variables you define within the chat. Besides knowing more about the user’s details, you can use the same variables within your chatflow dialogue or pass this to webhook for further transactions. Here is a list of these global variables:
| Variable | How to call in chat flow | Example format |
|---|---|---|
| IP Address | vars.GLOBAL.ip | 111.111.111.11 (IPv4) OR 2001:0db8:0000:0042:0000:8a2e:0370:7334 (IPV6) |
| IP Type | vars.GLOBAL.type | ipv4 or ipv6 |
| Country Name | vars.GLOBAL.country_name | United States |
| Country Code | vars.GLOBAL.country_code | US |
| Region Name | vars.GLOBAL.region_name | California |
| Region Code | vars.GLOBAL.region_code | CA |
| City Name | vars.GLOBAL.city | Los Angeles |
| Zip Code | vars.GLOBAL.zip | 90001 |
| Latitude | vars.GLOBAL.latitude | 11.0123 |
| Longitude | vars.GLOBAL.longitude | 22.0123 |
| Continent Name | vars.GLOBAL.continent_name | North America |
| Continent Code | vars.GLOBAL.continent_code | NA |
| Geoname ID | vars.GLOBAL.location.geoname_id | 5368361 |
| Capital | vars.GLOBAL.location.capital | Washington D.C |
| Language* | vars.GLOBAL.location.languages.0.name | English |
| Native Language | vars.GLOBAL.location.languages.0.native | English |
| Language Code | vars.GLOBAL.location.languages.0.code | en |
| Country Calling code | vars.GLOBAL.location.calling_code | 1 |
| Timezone Name | vars.GLOBAL.time_zone.id | America/Los_Angeles |
| Current Time | vars.GLOBAL.time_zone.current_time | 2018-03-29T07:35:08-07:00 |
| Timezone code | vars.GLOBAL.time_zone.code | PDT |
| Country currency | vars.GLOBAL.currency.name | US Dollar |
| Currency code | vars.GLOBAL.currency.code | USD |
| Currency in Plural | vars.GLOBAL.currency.plural | US Dollars |
| Currency Symbol | vars.GLOBAL.currency.symbol | $ |
| Native Currency Symbol | vars.GLOBAL.currency.symbol_native | $ |
| Current URL | vars.GLOBAL.bot_url | https://yourdomain.com/somepage.html |