Feedback Collection Bot

 Enhance your offerings and gear them in the direction of what your customers are looking for. Feedback bot makes every customer opinion count and has a gamut of insight about how your product/service can be improved.

Do you wish to understand the needs of your customers to stay at par with their expectations? Have you been looking for an effective way that actually helps you get this intel? Look no further! Hybrid. A chatbot is all you really need.

Here is what is in store for you:

  • Identify User Needs: A feedback bot essentially helps you understand what the customer wants. With this information, you can tweak your offerings to amp up your sales.
  • Change according to the evolving requirements: What you might have designed before might not be the best fit in the current scenario. Feedback helps you find out what is missing from your offerings.
  • Find out which channel brings you the most business: Feedback bot is a great way of finding out which source is bringing you most of the leads. You can then leverage this channel for growing your business.

Features

  • Easy to install chat on WordPress (just copy-paste code in plugin settings)
  • Integrates with Website, Facebook or Business Phone (SMS).
  •  Answer chats using professionally maintained messengers like Slack, Mattermost, SMS or Phone calls that work well on Android, iOS, Windows or Mac.
  •  Click to Call or Click to SMS inbuilt, powered by Twilio.
  • Unlimited Agents, Unlimited Conversations, Unlimited contacts.
  • Chatbots answer chats 24×7 and capture leads and customer tickets.
  • Designing Chatbots is easy using simple Google Spreadsheets.
  • Human answers first or Chatbot – You decide 
  • Send captured data to any application using Webhooks or 1000+ applications using Zapier
  • Integration with Zendesk, HubSpot, SalesForce, MailChimp, GetResponse, and many more
  • Read/Write any remote database
  • Access API queries of any 3rd party application within Chatbot
  • comprehensive technical support 24/7
  • A great free plan available

Additional Information

Updated

January 31, 2020

Installs

5+

Built by

Hybrid.chat Solutions