Why You Should Use Live Chat for Ecommerce Websites?   

Why You Should Use Live Chat for Ecommerce Websites?  

Live Chat for Ecommerce has become a sought after option and over 42% of customers prefer live chat compared to 23% for email. It helps businesses in providing customer support instantly when it is required the most. On average, the ecommerce conversion rates are...
Surge in the use of Hybrid bot: Why is it a great idea?

Surge in the use of Hybrid bot: Why is it a great idea?

The concept of Hybrid bot is trending in the customer service space. The customer expectations towards a business constantly evolve based on how they prefer consuming content. 90% of businesses report faster complaint resolution with bots. And 86% of customers believe...
The Power of Live Chat and Chatbots in Marketing

The Power of Live Chat and Chatbots in Marketing

Giving personalized and easy-going services are the next big thing for online businesses. When prospects visit sites, they look for quick access to desired information without having to wander here and there. On the contrary, websites inadvertently make finding this...
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