We love the guys at Mattermost and keep on working in refining our Website Chat + Chatbot system for better compatibility. We have now added smoother authentication with Mattermost and one can also configure the Mattermost team where all the Website Chats would land. You can now also configure which Mattermost user to invite to the chat whenever call for Human Agent is requested by the client on the website.
Furthermore, Now the chatbot also shows who you are talking to and pushes that into the channel created for the Live Chat. It looks something like this:
Furthermore, A lot more variables were exposed that bot builders can now use to power intelligent conversations over their website, mobile apps or webhooks.
Any feature you have in mind that we should add? Post a comment below.