Live Chat has created quite a buzz among marketers and business owners. The reason behind businesses embracing live chat is the changing customer...
Conversational Marketing Blog
Customers want answers and they want them now. Emails are old fashioned. Customers need conversations, someone who listens to them. Hybrid.Chat shares its experience in Conversational marketing on this blog.
Conversational Marketing: A Comprehensive Guide
What is Conversational Marketing? Conversational Marketing is a popular marketing strategy that leverages customer interaction while engaging...
Chatbot Use Cases: What Bots Can do in Different Industries
Customer service is the backbone of any business and off lately, the focus is shifting to build incredible customer experience. There are various...
Everything You Need to Know About Customer Support
Customer support has become a popular concept for the longest time now. Yet we often fail to understand what it truly means. What is the definition...
Why You Should Use Live Chat for Ecommerce Websites?
Live Chat for Ecommerce has become a sought after option and over 42% of customers prefer live chat compared to 23% for email. It helps businesses...
How to Reduce Customer Churn: Best Tips to Get Started
Retaining old customers can be quite a challenge as opposed to acquiring new ones. But if you manage to reduce the customer churn rate then you can...
How to Ace Omnichannel Customer Support?
Customers nowadays don’t just glance at a product and buy it. They learn about it through various means and platforms such as Google search, videos,...
Secret Tips for Writing a Compelling Chatbot Script
A well-written chatbot script is crucial for creating an engaging user experience. It is the foundation of your interactions with the customers and...
Multilingual Chatbots: A step towards vernacular marketing automation
Automation has transformed industries and it is indeed a revolutionary invention. Businesses no longer have to handle each query manually as bots...
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